Returns policy
You can return or exchange any item, for any reason, within 30days of receipt.
If you change your mind on a purchased item, you will be given a store credit to the same value once the item has been received by us, and any shipping costs incurred by you will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received.
*Items that cannot be exchanged or refunded for change of mind include: gift vouchers, made-to-order products. All items being returned must be in original condition and packaging and not be affected by being used in an abnormal way, or reduced in value by delay on your part.
If for any reason a product you have ordered is not available or out of stock, we will also refund you via your original payment method or offer you a store credit to the same value, and in this case any shipping costs incurred will be refunded.
**Astor + Tyne gift vouchers are valid for 12months and cannot be returned or exchanged for cash. All returned items that were paid for with an Astor and Tyne gift voucher will be refunded as a store credit for you to use against a future purchase. If you return an item paid by both gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as store credit.
Please note: We are unable to return or exchange an item that is not being returned or exchanged by the original purchaser.
How to return or exchange an item
Simply contact our friendly customer service team via email - hello@astorandtyne.com.au
Beryl –
It’s a beautiful jacket, love the gorgeous colours. I’ve only worn it once (weather is too hot!) and the stretch fabric is very comfortable.
(Original review posted on designers website)
Debra –
A beautiful blazer the fit is amazing I love it.
(Original review posted on designers website)
Lynette –
I love the colour combination and the cut of the jacket. It has lifted my wardrobe and goes so very well with my black /navy dresses and trousers.
(Original review posted on designers website)
Emma –
Such a fun blazer – great print and very comfortable to wear. Looks amazing with the matching shorts!
(Original review posted on designers website)
Irene –
Amazing fabric, super quick service- love the fit. Would love a skinny capri pant to match.
(Original review posted on designers website)
Beryl –
It’s a beautiful jacket, love the gorgeous colours. I’ve only worn it once (weather is too hot!) and the stretch fabric is very comfortable.
Debra –
A beautiful blazer the fit is amazing I love it.
Lynette –
I love the colour combination and the cut of the jacket. It has lifted my wardrobe and goes so very well with my black /navy dresses and trousers.
Emma –
Such a fun blazer – great print and very comfortable to wear. Looks amazing with the matching shorts!
Irene –
Amazing fabric, super quick service- love the fit. Would love a skinny capri pant to match.