Shipping Policy for Reversible
Effective Date: 12/10/2024
At Reversible, we are committed to providing you with a seamless shopping experience, including reliable shipping services. Below are the details of our shipping policy.
1. Shipping Areas
We offer shipping to all addresses within Australia. Unfortunately, we do not currently ship internationally.
2. Processing Time
- Order Processing: Orders are processed within 1-2 business days of receiving your order. Orders placed on weekends or public holidays will be processed on the next business day.
- Shipping Confirmation: Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
3. Shipping Methods and Delivery Times
We offer the following shipping methods:
- Standard Shipping: Typically delivers within 3-7 business days, depending on your location.
- Express Shipping: Typically delivers within 1-3 business days.
Delivery times are estimates and may vary due to factors such as carrier delays or weather conditions.
4. Shipping Costs
- Standard Shipping: $10
- Express Shipping: $15
Shipping costs are calculated based on the weight of your order and delivery location. Costs will be displayed at checkout before you confirm your purchase.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the carrier’s website.
6. Delivery Issues
If you experience any issues with your delivery, such as a missing or damaged package, please contact us at admin@reversible.au as soon as possible. We will work with you to resolve the issue and ensure you receive your order.
7. Incorrect Address
Please ensure that the shipping address provided at checkout is accurate. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
8. Shipping Restrictions
We reserve the right to cancel or delay shipments in cases of address verification issues or other shipping restrictions.
9. Returns and Exchanges
For information on how to return or exchange items, please refer to our Return and Exchange Policy.
10. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
- Email: admin@reversible.au
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