Florence Dress

Shipping Policy

We like our HVC brides to receive their dresses at least 2 months out from their wedding date, to allow plenty of time for alterations. We do recommend you order your dress at least 8-10 months before your wedding dates so you have enough time for any final tweaks you may need.

We like to provide our customers with fast and reliable local shipping. Please allow up to 14 days for delivery.

We use Australia post as a reputable shipping agency and all items will be fully traceable once shipped.

Wilmington (Our location) is outside Australia Post's next day delivery, therefore EXPRESS post can usually take 2-3 business days to arrive, especially interstate orders. Standard shipping will generally take 5-7 business days to arrive.

On receipt of your dress, please try it on as soon as possible without makeup, lotions, or fake tan on. On the rare occasion you think we may have made a mistake with the measurements please contact us at info@horrocksvale.com include a few photos of your concerns and we will work with you to reach a solution so you can feel and look your best on your wedding day. Unfortunately, we can only cover costs if your concerns are brought to our attention. Within 24 hours of delivery.

We at Horrocks Vale Collections send most items EXPRESS post to ensure you get your delivery earlier than Australian standard post, hence why our postage is a little more than standard pricing.

All items require a signature upon delivery so please ensure you select a delivery address with someone available to sign for your parcel.

You will be emailed the Australia Post tracking number. We package our goods with utmost care, however once the goods leave our store and have been received by Australia Post we cannot accept responsibility for damages or non-delivery.

Please be aware no orders will be shipped on weekends or public holidays here in South Australia.

We do suggest you take insurance out on your gown before shipping.

In the unfortunate circumstance that non-delivery or damage was to occur, this would need to be discussed with Australia Post & yourself.

We do not accept responsibility for any delays in busy or peak times, or due to unforeseen circumstances.

If your parcel is returned to us as undelivered you will be charged additional postage to resend your item to the correct address.

INTERNATIONAL

We are more than happy to help our overseas customers, we would prefer you contact us and we can quote the shipping of your order.

We play by the rules. Every time we ship items overseas, we are required by law to declare the full amount of the invoice and the entire contents of the parcel on the customs declaration form and the accompanying invoice.

If your country requires import tax to be paid our shipping provider, DHL, or your country’s customs office will contact you to advise you of the required payment. Your order may be held at customs until this import tax is paid.