Returns policy
You can return or exchange any item, for any reason, within 30days of receipt.
If you change your mind on a purchased item, you will be given a store credit to the same value once the item has been received by us, and any shipping costs incurred by you will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received.
*Items that cannot be exchanged or refunded for change of mind include: gift vouchers, made-to-order products. All items being returned must be in original condition and packaging and not be affected by being used in an abnormal way, or reduced in value by delay on your part.
If for any reason a product you have ordered is not available or out of stock, we will also refund you via your original payment method or offer you a store credit to the same value, and in this case any shipping costs incurred will be refunded.
**Astor + Tyne gift vouchers are valid for 12months and cannot be returned or exchanged for cash. All returned items that were paid for with an Astor and Tyne gift voucher will be refunded as a store credit for you to use against a future purchase. If you return an item paid by both gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as store credit.
Please note: We are unable to return or exchange an item that is not being returned or exchanged by the original purchaser.
How to return or exchange an item
Simply contact our friendly customer service team via email - hello@astorandtyne.com.au
Yen –
A different way to do a black jacket. It’s a bit fancy with the buttons and lace detail but still works well for office or fun environments. The stretch in the fabric ensures comfort. Really happy with this purchase.
(Original review posted on designers website)
Sarah –
The. Perfect. Black. Jacket. Full stop!
Great on all shapes and sizes. Lovely fabric – very forgiving. Gets great comments every time I wear it. Timeless wardrobe staple piece.
(Original review posted on designers website)
Nicole –
I am thrilled with this jacket. It is such a beautiful cut and fit – the lace detail and suede fabrication are stunning. I love that the jacket is so versatile too – so easy to wear with absolutely anything. My aim is to build a beautiful sustainable wardrobe with a few pieces that I adore and wear on high rotation – this jacket definitely meets that criteria ????
(Original review posted on designers website)
Michelle –
This jacket is gorgeous, I especially love the luxe filigree detail. Its kind of magic in that it effortlessly makes me feel like I put in some effort! I am 5’11 with long arms, so like pretty much every other jacket I’ve purchased the arms are about 3cm too short- other than that I’d say it’s true to size. I bought the Large and I am a size 14/16.
(Original review posted on designers website)
Desley –
Perfect fit, I got M and am usually size 12, the stretch makes it so comfortable to wear and looks great….very happy with it.
(Original review posted on designers website)
Kate –
Stunning Jacket. Got the toffee colour. Very versatile and beautiful material. Many compliments.
(Original review posted on designers website)
Chantha –
I love this jacket! I can wear it with anything and it feels great to wear it. Best Buy I’ve had for a long time.
(Original review posted on designers website)
Ravena –
Such a beautiful comfortable jacket, well made and my second purchase of same jacket but in different colour. Received quickly. Would highly recommend.
(Original review posted on designers website)
Gayle –
Arrived yesterday and looks and feels fantastic. So happy with my purchase. Am a size 14 & the medium fitted really well.
(Original review posted on designers website)
Joanne –
This jacket is so beautiful! It’s comfortable to wear and I was delighted with the quick service. Thank you .
(Original review posted on designers website)
Lisa –
Beautiful cut and shape, fabulous quality and a wonderful jacket for a variety of occasions!
(Original review posted on designers website)
Tracy –
I loved my Austere suede jacket in black so much that I bought it in blush too! Both go so well with blue jeans and heels or nice black pants.
(Original review posted on designers website)
Sarah –
Can’t tell you how much I love this range of jackets. I now have 3 of them! This jacket never met a body shape it didn’t like and it’s particularly good on my short apple shape. EVERY single time I wear it someone comments on how much they love it. Great fit, great style, great colour. Love love love.
(Original review posted on designers website)
Yen –
A different way to do a black jacket. It’s a bit fancy with the buttons and lace detail but still works well for office or fun environments. The stretch in the fabric ensures comfort. Really happy with this purchase.
Sarah –
The. Perfect. Black. Jacket. Full stop! Great on all shapes and sizes. Lovely fabric – very forgiving. Gets great comments every time I wear it. Timeless wardrobe staple piece.
Nicole –
I am thrilled with this jacket. It is such a beautiful cut and fit – the lace detail and suede fabrication are stunning. I love that the jacket is so versatile too – so easy to wear with absolutely anything. My aim is to build a beautiful sustainable wardrobe with a few pieces that I adore and wear on high rotation – this jacket definitely meets that criteria ????
Michelle –
This jacket is gorgeous, I especially love the luxe filigree detail. Its kind of magic in that it effortlessly makes me feel like I put in some effort! I am 5’11 with long arms, so like pretty much every other jacket I’ve purchased the arms are about 3cm too short- other than that I’d say it’s true to size. I bought the Large and I am a size 14/16.
Desley –
Perfect fit, I got M and am usually size 12, the stretch makes it so comfortable to wear and looks great….very happy with it.
Kate –
Stunning Jacket. Got the toffee colour. Very versatile and beautiful material. Many compliments.
Chantha –
I love this jacket! I can wear it with anything and it feels great to wear it. Best Buy I’ve had for a long time.
Ravena –
Such a beautiful comfortable jacket, well made and my second purchase of same jacket but in different colour. Received quickly. Would highly recommend.
Gayle –
Arrived yesterday and looks and feels fantastic. So happy with my purchase. Am a size 14 & the medium fitted really well.
Joanne –
This jacket is so beautiful! It’s comfortable to wear and I was delighted with the quick service. Thank you .
Lisa –
Beautiful cut and shape, fabulous quality and a wonderful jacket for a variety of occasions!
Tracy –
I loved my Austere suede jacket in black so much that I bought it in blush too! Both go so well with blue jeans and heels or nice black pants.
Sarah –
Can’t tell you how much I love this range of jackets. I now have 3 of them! This jacket never met a body shape it didn’t like and it’s particularly good on my short apple shape. EVERY single time I wear it someone comments on how much they love it. Great fit, great style, great colour. Love love love.